FAQs

11. Rush Serviceaccessline2018-11-14T07:29:06-05:00Fast is sometimes not fast enough. If you need an order faster than our standard 5 to 7 day production schedule, take advantage of our rush offered on many products, see specific product for details. Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability and remember this checklist:

• The order and artwork must be received and approved by 12:00 PM EST.
• Order must be marked “Rush” with your in hands date.
• Production ready artwork required.
• Artwork must be in PDF format or include an artwork facsimile for comparison.
• Catalog quantities only.
• Credit card information will be required.
• Not applicable on any order with special packaging or assembly.

12. Do you sell to end-buyers?accessline2018-11-14T07:29:20-05:00

• No, we don’t, we only sell to well-established ASI, SAGE and PPAI distributors, promotional products sales professionals.

13. Can I order a sample?accessline2019-12-21T06:35:40-05:00Please e-mail or fax your request to our customer service team with the following information:

• Contact information and PPAI, ASI or SAGE number
• Item number and color*
• Ship to address
• UPS or FedEx shipper account and shipping method**

Additional information:

• Our customer service team will acknowledge your request and send tracking information by e-mail, once the sample has been shipped.
• Your samples will ship within 2-3 business days.
• Our items ship from different warehouses.
• If the sample and shipping cost is less than $5.00, we will ship them at no charge. If the sample and shipping cost is more than $5.00, your sample confirmation will show the corresponding charges. We will only proceed with the shipment after payment has been received.
• Shipping labels will have neutral information. Reference will be your PO number or zip code and item number.

* If the sample request doesn’t specify the item color, a random sample will be sent. ** Sample requests received without shipper account will ship via USPS at no charge, as long as the sample and shipping costs are less than $5.00.

14. Do you sell quality products?accessline2018-11-14T07:32:36-05:00

• Yes, we do. We stand behind our products, we’ve been around for more than 15 years and we are proudly recognized as an A+ supplier on SAGE and 5-star supplier on ESP.

15. Can I get NQP or EQP?accessline2018-11-14T07:33:02-05:00

• We try to thrive on a very competitive industry and most of the time we can offer NQP. Unfortunately, we can’t offer EQP.

16. What happens if I send a request by email and I don’t hear back from you?accessline2022-08-05T13:20:10-04:00

• We value all the requests that we receive from distributors. However, from time to time emails don’t reach our servers and in that case they are not being processed. We do our best to monitor and process all requests, but if the emails got lost and they don’t hear back from us, it is responsibility of the distributor to follow up over a phone call or a different email.