Please e-mail or fax your request to our customer service team with the following information:
- Contact information and PPAI, ASI or SAGE number
- Item number and color*
- Ship to address
- UPS or FedEx shipper account and shipping method**
- Our customer service team will acknowledge your request and send tracking information by e-mail, once the sample has been shipped.
- Your samples will ship within 2-3 business days.
- Our items ship from different warehouses.
- If the sample and shipping cost is less than $5.00, we will ship them at no charge. If the sample and shipping cost are more than $5.00, your sample confirmation will show the corresponding charges. We will only proceed with the shipment after payment has been received.
- Shipping labels will have neutral information. Reference will be your PO number or zip code and item number.
* If the sample request doesn’t specify the item color, a random sample will be sent.
** Sample requests received without shipper account will ship via USPS at no charge, as long as the sample and shipping costs are less than $5.00.