Frequently Asked Questions
- You can send order and artwork to info@accesslineproducts.com
- Purchase Order number in the subject line.
- Company name, contact person, e-mail address and phone number.
- Access Line’s item number, quantity and item description.
- Imprint color.
- Billing and shipping addresses.
- In hands date. Rush service must be noted on your purchase order and in your e-mail subject line.
- First paper proof is free. Additional paper proofs are available upon request at $8.00 /v. each.
- Adobe Illustrator and Adobe Photoshop. Must be vector format with all text converted to outlines. Please save as .eps, PDF or ai file.
- We ship some of our products from Florida. We also ship from NJ, TX, TN and CA; See shipping details tab on each specific product.
- We send virtual proofs within 12 business hours.
- Our normal production time is 5-7 working days after proof approval. Full color epoxy dome products require 7-10 working days for production. Embroidered items require 7-10 working days for production.

- The order and artwork must be received and approved by 12:00 PM EST.
- Order must be marked “Rush” with your in hands date.
- Production ready artwork required.
- Artwork must be in PDF format or include an artwork facsimile for comparison.
- Catalog quantities only.
- Credit card information will be required.
- Not applicable on any order with special packaging or assembly.
- No, we don’t, we only sell to well-established ASI, SAGE and PPAI distributors, promotional products sales professionals.
- Contact information and PPAI, ASI or SAGE number
- Item number and color*
- Ship to address
- UPS or FedEx shipper account and shipping method**
- Our customer service team will acknowledge your request and send tracking information by e-mail, once the sample has been shipped.
- Your samples will ship within 2-3 business days.
- Our items ship from different warehouses.
- If the sample and shipping cost is less than $5.00, we will ship them at no charge. If the sample and shipping cost is more than $5.00, your sample confirmation will show the corresponding charges. We will only proceed with the shipment after payment has been received.
- Shipping labels will have neutral information. Reference will be your PO number or zip code and item number.
- Yes, we do. We stand behind our products, we’ve been around for more than 15 years and we are proudly recognized as an A+ supplier on SAGE and 5-star supplier on ESP.
- We try to thrive on a very competitive industry and most of the time we can offer NQP. Unfortunately, we can’t offer EQP.