Ordering Guidelines

Ordering guidelines:

  • Please fax or email all orders – Not accepted verbally. In your order, please include the following information:
    • Purchase Order number in the subject line.
    • Company name, contact person, e-mail address and phone number.
    • Access Line’s item number, quantity, item description and imprint color.
    • Billing and shipping addresses.
    • In hands date. Rush service must be noted on your purchase order and in your e-mail subject line.

       Note: Purchase order and artwork can be sent to the same e-mail address.

  • Order quantity must be catalog minimum. Less than minimum quantity is 1/2 of first column quantity.
  • Changes CANNOT be made on the day the order is scheduled to ship

Artwork requirements:

The quality of your imprint depends upon the quality of artwork supplied to us!

We require different file types depending on the decoration method:

  • Silkscreen, pad print and laser engraved:
    • 100% black and white art, no halftones or grays.
    • Vector based artwork, all fonts converted to outlines, no embedded bitmaps (gif, jpg, png, tif).
    • Acceptable file formats: pdf, eps, .ai, .cdr.
    • Unacceptable file formats: .gif, .jpg, .png, .tif, .doc, .xls, .ppt
    • Art touch-ups and rebuilds, minimum $30.00 /v.
    • Minimum font size is 6 pt and line weight is .5 pt.
  • Full color epoxy dome and heat transfer:
    • Please submit artwork in Adobe Illustrator vector format. Convert all text to outlines. If a placed/imported Adobe Photoshop type image is necessary, that original file should be included. The Photoshop file (TIFF or JPG) should be at least 300 dpi or higher and the art to size. To avoid color variations, include PMS color matches on the PO.


After receiving your order, Access Line will send you a Sales Order Confirmation. Please read carefully and contact customer service immediately if corrections and/or changes are necessary. All changes must be confirmed in writing. The estimated ship date may change depending on art, proof and pre-payment/credit approval.


Drop shipments: $13.00 /v. per additional destination.
Handling charge: No charge.
Split shipment dates: $25.00 /v. within 6 months.
Preferred Carriers: FedEx and UPS.
Shipping on third party accounts: Offered to Net 30 accounts only, 8.75 /v Fee. Otherwise shipping will be billed.


Please review our sample request guideline on the customer service tap of our website.

E-mail and pre-production proofs:

  • Proofs are sent out within 12-24 hours during business days.
  • FREE virtual proof for all orders.
  • Orders ship 5-7 business days after proof approval on catalog quantities.
  • Pre-production proof charge: $ 30.00 /v. (3-5 working day lead time).


We value your satisfaction and would like to know if a product is defective. Therefore, we strongly encourage customers to inspect all shipments upon arrival. Should you find a product that is not to your satisfaction, please contact our customer service department immediately to receive a return authorization number. In order to receive credit or replacement, all defective items must have our return authorization number, and be returned within 30 days of purchase. Unfortunately, no credit or replacement merchandise can be issued for product not returned, or returned after 30 days.